Forum Discussion

Former Member's avatar
Former Member
4 years ago

Restoring vault after a clean system install

I recently had to wipe my MacBook Pro, do a clean system install, and update from High Sierra up to Catalina 10.15.7.

I've reinstalled and logged back into 1Password7 with my master password, but all of my logins are missing.

I'm guessing I need to restore my vault from a backup, but I'm not sure where to find that file or exactly how to do that.

I do have a Time Machine backup from right before the wipe as well as an iCloud account.

Thanks for the help!

1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: macOS 10.15.7

macos

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ShannonMcG:

    Since it sounds like we'll need to take a closer look at your setup to make sure you have all your data accounted for, I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    4 years ago

    I think I have it set up as a standalone vault? I have the 1Password app on my iPhone and I can see a Primary Vault with all my logins that is synced to iCloud. But I do not see that vault on my laptop.
    --Shannon