Forum Discussion

Former Member's avatar
Former Member
3 years ago

Running the 1Password Installer to upgrade from 7 to 8.

Running the 1Password Installer to upgrade from 7 to 8. Stuck on the first window where it says, "Waiting for data to be moved. Don't quit this app." Nothing has happened for twenty minutes. Just stuck. What should I do?

1Password Version: 7
Extension Version: Not Provided
OS Version: 12.6.5
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=upgrade%20to%201password%208

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @mattsondillon

    Let us know if you run into any further issues and we'll be happy to help. šŸ™‚

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    I quit the installer with no problems. I will try your suggestion. Thanks.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @mattsondillon

    Considering that window has been stuck there for a while, you can safely quit it. Then, open 1Password 7 again and look to see if you have a Primary vault showing in the sidebar.

    If you have a Primary vault, you should migrate its contents to your 1Password account (if you haven't already), then delete the Primary vault so that the 1Password 8 installer doesn't try migrating it again.

    If you don't have a Primary vault, and everything is showing in your 1Password.com vault(s), you can quit 1Password 7 completely and run the 1Password 8 installer again.

    Let me know how that goes, and I'll be here if you need anything. :)

    ā€” Grey