Forum Discussion

tyrion2016's avatar
tyrion2016
New Contributor
9 months ago

Safari browser extension says: "Add browser extension"

When I click on the 1Password extension in Safari, it says 2 steps left. Clicking through shows the first two steps unchecked: "Add the browser extension", "Practice the basics". Clicking on the Ne...
browser extension
macos
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
9 months ago

Hello, tyrion2016. Thank you for reaching out. I'm sorry about the issue you're encountering with 1Password.

Are you experiencing this problem only with 1Password for Safari? Does reinstalling the extension improve the behaviour?

  1. Right-click the Safari icon on your macOS dock and select Quit.
  2. Open Finder > Applications, and drag 1Password for Safari to the Trash, and empty the Trash.
  3. Download and install a new copy of 1Password for Safari from this link -> https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12.

Let me know how that goes.

-Evon