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Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.
I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."
I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).
I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.
1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5
Browser: Safari
64 Replies
Sadly, even if they have an immediate fix, it will take at least a day or two to push it into the macOS App Store.
I just sent my diagnostics in (though by now they probably know what's causing it). I believe the diagnostic logs should be sent to mailto:support+forum@1password.com
Same issue as everyone else. Tried to attach log file but your community boards won't accept .txt files?? Amusing since that's what the Console logs saving functions create. Anyway -- short enough just pasting logs into bottom of this message.
1P Beta 8.10.12 (81012010), macOS Ventura 13.5, Safari 16.6, Safari Extension 2.14.0 (was working fine before the Safari extension upgrade).
[Info] 01:46:57.334💫 Looking for desktop app com.1password.1password (background.js, line 2)
[Info] 01:46:57.334📤 Sendingmessage to native core <573761340> (background.js, line 2)
[Info] 01:46:57.428📥 Received messagefrom native core <573761340> (background.js, line 2)
[Info] 01:46:57.429📤 Sendingmessage to native core <1314722064> (background.js, line 2)
[Info] 01:46:57.441📥 Received messagefrom native core <1314722064> (background.js, line 2)
[Info] 01:46:57.441When requesting accounts we ran into a problem (background.js, line 2)
[Error] 01:46:57.448Unhandled Promise Rejection: Error: No _itemCachePromise
(anonymous function) (background.js:2:2553837)The problem started after a system reboot, so I'm guessing the latest version of 1Password and/or the browser extension became active.
I'm having the same problem. I have the same versions in use as OP but with (the latest version of) Chrome instead of Safari.
I have been using 1Password for several years and it has been working great. Today, when I go to a website on Chrome, 1Password no longer auto-fills the password fields, rather I have to open the 1Password app and manually copy and paste usernames and passwords. Why?
Also, if I click on the 1Password extension icon in Chrome, I get the message: *Oops, something went wrong while loading. * I can't find anything about this in the 1Password support articles; what do I do now? Thanks.
1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: Windows 11
Browser: Chrome- 1P_Tommy
Moderator
@ifarlow VirtualWolf
Let's get you into a support email. Can you collect some logs for us so we can take a look at what is causing the trouble? Here's how:
The extension console log: https://support.1password.com/cs/extension-console-log/
A diagnostics report: https://support.1password.com/diagnostics/- If this is site specific please let us know on which site this occurs. If it's not specific please notate that.
Send the email to us using
support+forum@1password.com. Be sure to use the email address tied to the account in question. - 1P_Tommy
Hang in there for a few folks. I'm talking with the team.
