safari extension doesn't respond for 1password 8

Hey @Mlpontikes,

I'm sorry for the trouble you are having, can you try the steps below to see if it improves things:

1. Open Safari
2. In the top left hand corner next to the Apple choose Safari > Preferences > Extensions
3. Click on 1Password for Safari and then choose 'Always allow on every website...'

In addition, I would recommend you uninstall 1Password 7 as having both installed could be causing interference.

I hope this helps!

UGH -- I'm ready to f'ing delete this whole app! I've been using 1PW for years and years --- long before it became a subscription and I've never had the issues I'm having w/version 8. Like the other Safari users, 9 out of 10 times the extension doesn't work right...ALWAYS needing to "allow access" even though I've already allowed access (and no - not just for the day). It almost never autofills the username nor password...not from the website or from within 1PW when I click "autofill". I've sent a report once, heard crickets, so no - I won't do it again. I still have version 7 on my other computer and it works FLAWLESSLY. Why can't this can't addressed? It's been week and at this point, I want a refund

Thanks Steph, That worked.

Hey @aleearndt, @jasonatmacaid,

Can you try these steps to see if it improves things:

1. Make sure you are running the latest version of 1Password 8 for Mac.
2. Open 1Password 8 for Mac.
3. Click the Help menu and choose Troubleshooting, followed by Fix Missing Safari Extension. This will rebuild the launch services database and allow you to enable 1Password under Safari > Preferences > Extensions.

As a side note I would also suggest uninstalling 1Password 7 to avoid any intereference.

I hope this helps!

same issue as aleearndt is happening to me too as of today. Makes 1Password basically useless if I can't use it in the browser.

I hope this is the right thread. I have 1Password 8 on my Mac along with the 1Password for Safari extension downloaded from the App Store. It works fine when I first install the extension but on restart, the extension icon is not in the Safari toolbar and the extension does not appear in the extension portion of Safari's preferences. It basically means that I cannot use the extension with 1Password 8. I have downgraded to 1Password 7 and it works fine. Please help!

Hey @jerryplotnick, sorry that you are still seeing problems with 1Password in Safari. Could you reproduce the behavior and then send over the following so we can take a closer look at what may be going on:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/133017/safari-extension-doesnt-respond-for-1password-8#latest
* Your forum username: jerryplotnick

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Similar problem as before. 1Password is open. In Safari, I click on the 1Password icon, which shows a lock, I get prompted for a password, and no response. Too buggy a program for a longstanding monthly prescription.

Hi @JellyFish:

Thanks for letting us know. I'd like to ask you to create a diagnostics report from your Mac as well as a console log from Chrome:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

Attach the diagnostics and console log to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133017/safari-extension-doesnt-respond-for-1password-8#latest
• Your forum username: JellyFish

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@jerryplotnick:

Glad to hear it's working again. If it does happen again, let us know, and we'll take a closer look!

Jack

Im having the same issue with the safari extension as well the chrome extension. I have 1Password 8 opened and the extensions are locked. If I lock 1Password app and try using the extension, I am prompted to unlock the 1pass app, but as I do this only the app unlocks and the extensions remain locked.