Forum Discussion
Safari extension takes 5 seconds to load
ModeratorHello Cooper​! 👋
I'm sorry that 1Password is taking a long time to respond. I suspect that you might be running into a known issue that the team is currently tracking. When the issue does occur in a specific Safari tab, are you still able to fill your login in that same tab using the suggestions menu or does that not work:
If you open a new tab, are you able to immediately open the 1Password pop-up from the toolbar there? Or does the same issue occur in all tabs once it happens in one tab?
-Dave
Hi,
When the issue occurs in a tab, nothing relating to to 1P functions. No pass key sign up, no credentials login pop up.
When I open a new tab, it still does the same thing. Even restarting the browser doesn't fix it. It just goes away after some amount of time. It happens in every tab of the browser, any site.
- 1P_Dave
Thank you for those details. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-takes-5-seconds-to-load/154878/replies/155159
- Your forum username: Cooper
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Support case ID is CPT-23128-844
