Forum Discussion

Cooper's avatar
Cooper
New Contributor
7 months ago

Safari extension takes 5 seconds to load

In this time the extension will not function on the page at all, as in it will not autofill, suggest, or work with passkeys. When I click on the extension icon, I get empty frame for 5 seconds befor...
browser extension
macos
Cooper's avatar
Cooper
New Contributor
7 months ago

Hi,

When the issue occurs in a tab, nothing relating to to 1P functions. No pass key sign up, no credentials login pop up.

 

When I open a new tab, it still does the same thing. Even restarting the browser doesn't fix it. It just goes away after some amount of time. It happens in every tab of the browser, any site. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Cooper​ 

Thank you for those details. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-takes-5-seconds-to-load/154878/replies/155159
  • Your forum username: Cooper


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • Cooper's avatar
    Cooper
    New Contributor
    7 months ago

    Support case ID is CPT-23128-844

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      Thank you for posting the Support ID, I see that my colleague has sent you a reply via email. Please continue the conversation there. 

      -Dave