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Anonymous's avatar
Anonymous
3 months ago
Solved

Safari plugin not unlocking

When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to cl...
discussion
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Former Member 

    Thank you for posting the Support ID! Please continue the conversation with my colleagues over email. 

    -Dave

jack_allen's avatar
jack_allen
New Contributor
2 months ago

Sorry, that didn't work. If it helps I'm on an 2019 Intel Mac, with a i7 processor and 32MB running Ventura 13.7.5. This problem may only have surfaced after the upgrade to 13.7.5 (can't be absolutely certain of that).

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plugin not unlocking","id":"message:152892","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152892"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:152892"},"body@stripHtml({\"truncateLength\":200})":" When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to cl...","body@stringLength":"851","rawBody":"

When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to click the 'Open 1Password' button to actually open it.

If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea why it won't unlock properly when doing it from the browser?

 

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Hello! I've replied here: Safari plugin not unlocking | 1Password Community

\n

-Dave

","body@stringLength":"416","rawBody":"

Hello! I've replied here: Safari plugin not unlocking | 1Password Community

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-Dave

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Sorry, that didn't work. If it helps I'm on an 2019 Intel Mac, with a i7 processor and 32MB running Ventura 13.7.5. This problem may only have surfaced after the upgrade to 13.7.5 (can't be absolutely certain of that).

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Sorry, that didn't work. If it helps I'm on an 2019 Intel Mac, with a i7 processor and 32MB running Ventura 13.7.5. This problem may only have surfaced after the upgrade to 13.7.5 (can't be absolutely certain of that).

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Former Member 

\n

Thank you for posting the Support ID! Please continue the conversation with my colleagues over email. 

\n

-Dave

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