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semraae's avatar
semraae
New Contributor
11 days ago
Solved

Scan QR code greyed out on mac

I'm using 1password 8.11.6, I have downloaded 1password through the website. When I try clicking on the qr code icon to scan a otp qr code nothing happens. The icon is also grayed out.  I have gone ...
macos
  • 1P_Dave's avatar
    1P_Dave
    3 hours ago

    semraae​ and msridhar23​ 

    Thank you for the information that you both provided. Our developers are working on a fix for an issue in the 1Password desktop app where the "Scan QR code" button isn't working as expected when adding a one-time password (OTP) field.

    As a temporary workaround, you can use either the 1Password mobile app or 1Password in the browser to scan the QR code. 

    A fix is currently being tested in the beta version of 1Password and we hope to release it to the production version as soon as possible. 

    -Dave

    #39060

msridhar23's avatar
msridhar23
Occasional Contributor
2 days ago

I am seeing the same issue on 1Password 8.11.8 for Mac.  When I click the "Scan QR Code" button nothing happens, and the QR code icon is greyed out.  I tried quitting 1Password and re-opening from the Applications folder and that didn't fix it.  I had an external display connected, but disconnecting it did not fix anything either.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    24 hours ago

    msridhar23​ 

    I'm sorry that you're seeing the same issue. Can you post a screenshot of the greyed out Scan QR Code button? This will help me to better understand the situation.

    -Dave

    • msridhar23's avatar
      msridhar23
      Occasional Contributor
      24 hours ago

      In the following UI, clicking on "Scan QR Code" does nothing:

      And also, clicking on this button when editing a "one-time password" entry does nothing:

      This is 1Password for Mac 8.11.8 (81108040), on Sequioa 15.6.1 (24G90).