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semraae's avatar
semraae
New Contributor
2 months ago
Solved

Scan QR code greyed out on mac

I'm using 1password 8.11.6, I have downloaded 1password through the website. When I try clicking on the qr code icon to scan a otp qr code nothing happens. The icon is also grayed out.  I have gone ...
macos
  • 1P_SimonH's avatar
    1P_SimonH
    3 days ago

    Hi folks

    Version 8.11.10 is available now and should fix this. I'm sorry for the inconvenience!

msridhar23's avatar
msridhar23
Occasional Contributor
25 days ago

I am seeing the same issue on 1Password 8.11.8 for Mac.  When I click the "Scan QR Code" button nothing happens, and the QR code icon is greyed out.  I tried quitting 1Password and re-opening from the Applications folder and that didn't fix it.  I had an external display connected, but disconnecting it did not fix anything either.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
25 days ago

msridhar23​ 

I'm sorry that you're seeing the same issue. Can you post a screenshot of the greyed out Scan QR Code button? This will help me to better understand the situation.

-Dave

  • msridhar23's avatar
    msridhar23
    Occasional Contributor
    25 days ago

    In the following UI, clicking on "Scan QR Code" does nothing:

    And also, clicking on this button when editing a "one-time password" entry does nothing:

    This is 1Password for Mac 8.11.8 (81108040), on Sequioa 15.6.1 (24G90).