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semraae's avatar
semraae
New Contributor
2 months ago
Solved

Scan QR code greyed out on mac

I'm using 1password 8.11.6, I have downloaded 1password through the website. When I try clicking on the qr code icon to scan a otp qr code nothing happens. The icon is also grayed out.  I have gone ...
macos
  • 1P_SimonH's avatar
    1P_SimonH
    3 days ago

    Hi folks

    Version 8.11.10 is available now and should fix this. I'm sorry for the inconvenience!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
24 days ago

semraae​ and msridhar23​ 

Thank you for the information that you both provided. Our developers are working on a fix for an issue in the 1Password desktop app where the "Scan QR code" button isn't working as expected when adding a one-time password (OTP) field.

As a temporary workaround, you can use either the 1Password mobile app or 1Password in the browser to scan the QR code. 

A fix is currently being tested in the beta version of 1Password and we hope to release it to the production version as soon as possible. 

-Dave

#39060