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Forum Discussion
semraae
2 months agoNew Contributor
Scan QR code greyed out on mac
I'm using 1password 8.11.6, I have downloaded 1password through the website. When I try clicking on the qr code icon to scan a otp qr code nothing happens. The icon is also grayed out. I have gone ...
- 3 days ago
Hi folks
Version 8.11.10 is available now and should fix this. I'm sorry for the inconvenience!
snoringelephant
13 days agoFrequent Contributor
I have had similar problems recently (past 3 months). The QR Scanner button on the one-time password field used to properly capture a QR Code that was visible on the screen of my MacOS Sequoia (15.6.1)....however, recently, nothing happens when I try to capture the QR code.
Previously, 1Password would even show a brief message if the QR Code could not be detected, but this message is not displayed either. When I press on the button, nothing happens anymore.
I have tried quitting 1Password and re-opening, turning off the system setting (shown below) and restarting 1Password and also restarting the computer. Nothing has helped.
Of course, I could use 1Password on my phone and capture the QR code in the 1Password iPhone app (as mentioned in the marked solution), but these are extra steps I prefer not to have to do. It was nice when it was integrated and working on the computer alone.
I guess I will have to use the workaround until the Production version comes out since I am a little nervous about switching back and forth between beta and Production versions.
Current version of 1Password: 8.11.8
Below are a couple of screen shots.
1P_Dave
Moderator
13 days agoI'm sorry that you're also affected by the issue. We hope to release a fix to the production version of 1Password soon.
-Dave