REMINDER: the community is in read-only mode until July 2nd. This is part of our platform upgrade! Learn more in the FAQs →

Forum Discussion

steveratkai's avatar
steveratkai
New Contributor
4 months ago

Security Review

I have the family plan with 1Password setup on my Mac and Windows laptops using two different accounts. On my windows laptop I am unable to change from Balanced to Convenient or Strict in Security Re...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello steveratkai​! 👋

I'm sorry that you're unable to change your app unlock preset in 1Password on your Windows PC. Just to confirm, are you following these steps: 

  1. Open and unlock 1Password for Windows.
  2. Click your account or collection at the top of the sidebar and click Settings.
  3. Click Security.
  4. Click Security review.
  5. Choose "Strict".
  6. Click Update settings.


If those are the steps you're following then, can you tell me the following: 

  1. When does the app unlock preset reset? Immediately after you click "Update settings"? Or at a different time?
  2. What version of 1Password for Windows are you using: Find the version number


I look forward to hearing from you.

-Dave