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LarryMcJ
Super Contributor
3 years ago

Seeing "Customize your Home Screen" when opening the 1Password app

Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

ios
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Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

\n\n

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

","body@stringLength":"376","rawBody":"

Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

\n\n

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1749758342350":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1749758342350","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:69340":{"__typename":"ModerationData","id":"moderation_data:69340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69340":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13824"},"id":"message:69340","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69331/message:69340","revisionNum":1,"uid":69340,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:69331"},"conversation":{"__ref":"Conversation:conversation:69331"},"subject":"Re: Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69340"},"body":"

DinoTimHortons, I understand your frustration. I just tried switching to the latest beta to get rid of this and a couple of other issues. This is still a problem in the beta, so I switched back.

\n\n

I don’t recommend going down the Keychain Password Manager rabbit hole unless you have only a handful of logins, as it has its own issues. I love its simplicity, but so many features are missing. And if you have multiple logins that use the same base domain, it absolutely will not work with them (think different medical portals managed by the same 3rd party).

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I’m having the same issue on my end. Why aren’t more people complaining about this ongoing issue? It’s on both my iPhone & iPad. Replicated by setting “Auto Lock on Exit” to anything outside 1-2 minutes. For example 10 minutes, Within that 10 minute window, go back to 1Password a couple of times (perhaps after 1-3 minutes) doing other tasks on your device.

\n\n

I’m honestly getting tired of this bug, I keep my Phone Banking PINs on 1Password and while getting to CS takes some time, when I get to the automated IVR to enter the PIN and quickly minimize the dialpad & go back to 1Password, only to be greeted with “Customize your home screen” and having to quickly hit the bottom items row to make everything re-appear again. The iPad doesn’t even have a bottom row and I have to hide/show the sidebar column to force it to re-appear! It’s frustrating. Team, can someone put this on priority?

\n\n

I highlighted the same on another separate thread about this a months or two ago. What gives? 1 Password 7 was honestly the least buggiest experience I had (if at all), with 1Password 8, there’s 1 bug after fixing another. As possibly inferred from the words in this lengthy post. I’m again, truly frustrated beyond words. Already considering options to move away from 1Password and to iCloud Keychain. On a separate note, the company I work for is one of your biggest clients, and has a slack channel, I see questions and comments on this bug at least once a week!

\n\n

& yes I also created a support ticket highlighting this. The usual, “yes, our devs are aware and working on it” message follows. You may wish to refer to that original post in the other thread for the ticket number and further references.

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Thank you for following up. 🙂

\n\n

-Dave

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Thanks for the reassurance!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"29","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-02T12:39:36.000-07:00","lastPublishTime":"2023-06-02T12:39:36.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:69336":{"__typename":"ModerationData","id":"moderation_data:69336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:69336","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69331/message:69336","revisionNum":1,"uid":69336,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:69331"},"conversation":{"__ref":"Conversation:conversation:69331"},"subject":"Re: Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69336"},"body":"

LarryMcJ

\n\n

I see activity in the internal work item as recently as earlier today. Hopefully this can be resolved soon as well. 🙂

\n\n

-Dave

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The most recent update resolved two issues I was having, but it didn’t fix this one. Hopefully, it’s still being worked on.

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Thank you again for reporting both issues, hopefully they'll be fixed soon.

\n\n

-Dave

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Thanks, 1P_Leah – That's the same fix necessary for this problem, which is still being worked on. 1P is still the undisputed best...but it seems like I'm having to use more workarounds than ever before. Thanks, again!

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I'm sorry for the trouble. It sounds like you're running into an issue that our developers are currently investigating and I've added your report to the internal work item open for the issue. For now, if you tap on Items and then tap back on Home, that screen should render properly.

\n\n

ref: dev/core/core#20983

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