Forum Discussion

jimger's avatar
jimger
Dedicated Contributor
3 years ago

Show message when u can't timesync

Hi, I had an issue today where the totp passwords were wrong. I also had my mobile next to laptop and was seeing that for same keys they had different passwords being generated. So I assumed the issue. Though maybe someone less techie might not. My laptop's time was correct enough. Probably some seconds off. So I would suggest that actually 1Pass would try to do timesync each time it starts or possibly windows start. If it can't make it, the probably throw a message. That could possibly solve future problems

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
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windows

7 Replies

  • jimger's avatar
    jimger
    Dedicated Contributor
    3 years ago

    HI Darcorn . Thanks for that. I solved my problem within 2 minutes as I had my mobile and realized the problem. I just went to windows and told it to sync. It is not a problem I usually had. But since I got into that, realized the issue, I thought it was good to post it as bug/fix so less techie people could benefit

  • Darcorn's avatar
    Darcorn
    Frequent Contributor
    3 years ago

    Hey jimger Have you tried installing an 'Atomic Clock' type app on your laptop? Maybe it could help you keep the time in sync. Just a suggestion :)

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi jimger! On behalf of my colleague Mike, you're very welcome, and thanks again for your feedback. If you have any further questions or concerns, let us know!😄

  • jimger's avatar
    jimger
    Dedicated Contributor
    3 years ago

    Cheers. Yeah if u get to the point that u see different otp between devices u know probably sth has to do with time (if u are a bit techie). But trying to mention a problem that might have no explanation to a user of a single device...

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello jimger,

    Thank you for your message. DenalB is correct here (thanks for the assist). This is based on the OS' current time. As much as a 30 second difference can cause issues with OTPs being out-of-sync between devices.

    We appreciate your feedback about a time sync or 1Password ability to prompt when time is out of sync. While I can't make any promises that this is possible, I've let the Product team know about your suggestions.

    For the time being, if you are noticing a difference between those OTPs on different devices, it's best to ensure that your time is up-to-date on each device.

    Do let us know if you have further questions or concerns. Thanks!

    ref: 30195379

  • jimger's avatar
    jimger
    Dedicated Contributor
    3 years ago

    Maybe it can somehow ask if it is was synced... I mean if I didn't have more devices with 1password installed I wouldn't understand why totp codes weren't accepted...

  • DenalB's avatar
    DenalB
    Super Contributor
    3 years ago

    Hey jimger ,

    I don't know if 1Password app is able to force a time sync. Windows itself is the "problem" here. There should be a setting to force a time sync when Windows starts.

    My time was synced 5 days ago on Windows 11.

    On https://time.is you can see that my time is not in sync.

    So, it could be, that 2FA keys are not correctly generated here. 🤔