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Former Member's avatar
Former Member
5 years ago

Signing in to CalyxOS. using 1password.com. Scan QR code + masterpass and it spins indefinitely.

Setting up a new phone with CalyxOS. Already have 1password.com. I went to launch 1Password on the new phone (Pixel4). Scanned QR code and entered master password. The application spins indefinitely. It says "Please wait while 1password sets up your account." I have been hitting this issue for 3-4 days :( I've tried over a dozen times. Would love support in getting this setup. I feel like I can't use the device without 1password. Much appreciation for assistance.

Note: when I look at app info I see permissions include: Camera

1Password Version: 7.7.7
Extension Version: Not Provided
OS Version: CalyxOS 2.8.0
Referrer: forum-search:https://1password.community/search?Search=calyxos

android

15 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks for sharing, @GenericChannel_2! We'll keep this in mind in case any others report this issue.

  • Former Member's avatar
    Former Member
    4 years ago

    Sorry to necrobump, but @ag_audrey 1P_Timothy , I found out that this bug happens when an account has a security key enabled and the phone doesn't support it! MicroG does not support u2f/Fido/webauth and therefore the 1password app gets stuck in a loop of trying to access a Google play resource that doesn't exist.
    I just figured you guys would like to know this for future reference:
    https://github.com/microg/GmsCore/issues/849

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello @16dd12298 thanks for adding your voice to the conversation!

    Was the solution @ag_audrey suggested (temporarily disabling a security key through 1Password.com) useful in your situation? If not, lets continue the conversation in the thread you created: Running 1Password on GrapheneOS (Android 11)

  • Former Member's avatar
    Former Member
    5 years ago

    Just my 2 cents here as GrapheneOS / CalyxOS similarities (see https://1password.community/discussion/123223/running-1password-on-grapheneos-android-11). Assuming that you're running CalyxOS with microG support?

  • Former Member's avatar
    Former Member
    5 years ago

    @sparrowrad10, thanks for the update! Let us know if there's anything else we can help you with :)

    @chrisble, did you get a chance to re-enable your security key?

  • Former Member's avatar
    Former Member
    5 years ago

    FWIW: I re-enabled security keys and it appears to be working.

  • Former Member's avatar
    Former Member
    5 years ago

    Thank you! Working great.

  • Former Member's avatar
    Former Member
    5 years ago

    Thanks @ag_audrey, I did this and then it worked. Now that I've completed the sync, is it safe to re-add my security key?

  • Former Member's avatar
    Former Member
    5 years ago

    Hey @sparrowrad10 and @chrisble, I'm sorry you're having trouble logging in to the Android app. This is surely not how 1Password is supposed to work.

    There seems to be an issue where devices running CalyxOS cannot sign into the Android app when the 1Password account has a security key set up. Can you confirm whether or not your 1Password account has a security key set up? If so, can you temporarily disable it through 1Password.com and see if you're able to sign in to your Android app?