Forum Discussion

gerardkorda's avatar
gerardkorda
New Member
7 hours ago

since the update from the 1password app on ios face id is not working

Hi 

Since the update from the 1password app on version 8.12.24 face id does not work properly. Of course the face id is activated on all levels. I reinstalled the app, turned on and off face id but no success. If i start the app it ask me for the pw all the time instaed of face id. Someone else hast the same isse?

regards

 

ios

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    1 hour ago

    Hi gerardkorda​,

    To help us further look into this, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to [email protected]. With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password/since-the-update-from-the-1password-app-on-ios-face-id-is-not-working/171378

    - Your forum username: gerardkorda

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!