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Former Member's avatar
Former Member
5 years ago

Stuck in sign in "Adding your account"

I am trying to sign in to the 1Password 8 windows beta, but I am getting stuck on the "Adding your account. This may take a minute." screen.

The 1Password 7 stable version is running fine, no issues there. Anything suggestions on what I can try? Or is there any log files or anything I should provide to help with the beta feedback?

Thanks

Tom


1Password Version: 8.1.2.72112
Extension Version: Not Provided
OS Version: Windows 10 Home - Version 10.0.19042 Build 19042
Sync Type: 1Password

19 Replies

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Thanks folks for letting us know about what you've found with the item sync after re-enabling 2FA. I've let the dev team know!

    @tobeon: We respect that decision! And a fix for this issue is in the works. Thanks for being patient with us as we rectify this. 👍

  • Former Member's avatar
    Former Member

    Thanks for the quick reply 1P_PeterG but if what @Itivu and @raffavbr say is correct I will hold off making changes on my account until that issue is resolved in the beta (then I'll be happy to test the fix and give feedback!)

    Resetting 2FA means having to update my 2FA keys and backup codes etc etc which I'll do if I need to but I don't want to have to do that multiple times if there's still a syncing issue to resolve.

  • Former Member's avatar
    Former Member

    Yes, I can confirm @Itivu said if you enable 2FA back you can't sync any new itens, back and forth
    this need to be fix ASAP

  • Former Member's avatar
    Former Member

    I did as @PerterG_1P suggested and removed 2FA from my account, that allows the Linux desktop application to do an initial sync and show the passwords. Additionally, new passwords made via the browser extension ARE GETTING synced with the desktop app while the 2FA is off.

  • Former Member's avatar
    Former Member

    It works but after adding 2FA back it no longer syncs new items

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Naxterra is correct here - we've heard from customers who are experiencing similar issues with security keys when signing into 1Password 8 Early Access.

    For now, here's how you can remove your security keys:

    1. Sign into https://my.1password.com.
    2. Click your name in the top right and select My Profile.
    3. Click More Actions > Manage Two-Factor Authentication > Turn Off Two-Factor Authentication
    4. Then enter your Account Password to complete the process.

    Once this is done, try to log into 1Password normally to verify that you're able to access your account on that device. After that, you should be able to turn 2FA back on (and use your security keys as the two-factor method), and it will work properly.

    If you have any further issues, email us at support@1Password.com and we'll help you out!

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor

    Are you using security keys? If yes, remove them and it will work.

  • Former Member's avatar
    Former Member

    Same here... Linux client. Works without issues on Firefox, but the native client is just stuck.

    1Password Version: 8.1.1-4
    OS: Manjaro (fully updated)
    Install Type: AUR http://aur.archlinux.org/packages/1password
    Extension version: 2.0.4