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Forum Discussion
Stuck on the unlock page
Version: 8.11.23 Windows
Problem: After updating the exe to msix and restarting or being locked, entering the password to unlock it will get stuck on the unlock page Only after closing and restarting 1password will work.
1 Reply
Trevor_1PModerator
Hi hkxiaoyao,
The best way to determine what's occurring will be to have our Support team take a look at a diagnostics report from the app on your device. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread:
https://www.1password.community/discussions/1password/stuck-on-the-unlock-page/166483
- Your forum username:
hkxiaoyao
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!- A link to this thread:
