While doing some work on my mac, I received an unusual popup message from 1P stating that my secret key or password had recently changed. I did no such thing. I dismissed it and continued working. 1Password has been working fine since. But it caused some alarm and I should have taken a screenshot of the message. Is this a known bug, or should I be concerned about this? Thanks!
1Password Version: 8.10.6 Extension Version: Not Provided OS Version: macOS 12.6.5
Browser:_ Chrome
Thank you again for sending in the email. One of my colleagues will reply to you as soon as possible. To prevent duplication of effort I'm closing this thread.
the macOS version for my mac shows 12.4.0 while my system shows that I'm running 12.6.5.
We've run into this sometimes, but I'll let one of the team examine your diagnostics report and get back to you by email. I can see it's landed in the right place, and they'll be with you as soon as they can. :)
Thanks for your attention to this matter! The Support ID number is [#FCM-42739-559].
I logged into my account and everything looks good. Thanks for the tip on the browser extension for Safari.
However, I did notice that when logged into 1P on my browser, the macOS version for my mac shows 12.4.0 while my system shows that I'm running 12.6.5. Not sure if there's any significance to that.
I'd suggest signing in to 1Password.com in a browser. This will confirm that your Secret Key and account password are still as you'd expect.
While you're there, click your name in the top-right corner, then My Profile. Check the devices listed and confirm there's nothing unusual. If you don't recognise one of them, click the ⚙️ gear menu then Deauthorize Device.
ℹ️ Note that browsers will only show a "maximum" version of macOS of 10.15.7 – nothing newer than that is reported by macOS. So, you might see 1Password for Mac in the list showing the correct macOS version, then a browser extension on the same Mac showing macOS 10.15.7. That would be expected behaviour.
As long as everything checks out, then that means it was likely a hiccup in 1Password for Mac. There may be something about that in 1Password's logs, so I'd like to ask you to create a diagnostics report from your Mac:
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While doing some work on my mac, I received an unusual popup message from 1P stating that my secret key or password had recently changed. I did no such thing. I dismissed it and continued working. 1Password has been working fine since. But it caused some alarm and I should have taken a screenshot of the message. Is this a known bug, or should I be concerned about this? Thanks!
While doing some work on my mac, I received an unusual popup message from 1P stating that my secret key or password had recently changed. I did no such thing. I dismissed it and continued working. 1Password has been working fine since. But it caused some alarm and I should have taken a screenshot of the message. Is this a known bug, or should I be concerned about this? Thanks!
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I did no such thing. I dismissed it and continued working. 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Suspicious Password/Secret Key Change Popup Message","moderationData":{"__ref":"ModerationData:moderation_data:23387"},"body":"
@Tofu
\n\n
Thank you again for sending in the email. One of my colleagues will reply to you as soon as possible. To prevent duplication of effort I'm closing this thread.
the macOS version for my mac shows 12.4.0 while my system shows that I'm running 12.6.5.
\n
\n\n
We've run into this sometimes, but I'll let one of the team examine your diagnostics report and get back to you by email. I can see it's landed in the right place, and they'll be with you as soon as they can. :)
Thanks for your attention to this matter! The Support ID number is [#FCM-42739-559]. \nI logged into my account and everything looks good. Thanks for the tip on the browser extension for Safari. \nHowever, I did notice that when logged into 1P on my browser, the macOS version for my mac shows 12.4.0 while my system shows that I'm running 12.6.5. Not sure if there's any significance to that.
I'd suggest signing in to 1Password.com in a browser. This will confirm that your Secret Key and account password are still as you'd expect.
\n\n
While you're there, click your name in the top-right corner, then My Profile. Check the devices listed and confirm there's nothing unusual. If you don't recognise one of them, click the ⚙️ gear menu then Deauthorize Device.
\n\n
ℹ️ Note that browsers will only show a \"maximum\" version of macOS of 10.15.7 – nothing newer than that is reported by macOS. So, you might see 1Password for Mac in the list showing the correct macOS version, then a browser extension on the same Mac showing macOS 10.15.7. That would be expected behaviour.
\n\n
As long as everything checks out, then that means it was likely a hiccup in 1Password for Mac. There may be something about that in 1Password's logs, so I'd like to ask you to create a diagnostics report from your Mac:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
— Grey
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