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berksgr's avatar
berksgr
New Contributor
15 days ago

Sync from Safari Plugin

If I create a new password / login in the Safari Plugin it will never show in the main app until I completely quit and restart the main app.

Please fix.

macos

5 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      12 days ago
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      berksgr​ 

      It looks like multiple things aren't working with 1Password in Safari on your Mac. So that the team can help further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/sync-from-safari-plugin/158680
      • Your forum username: berksgr


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    14 days ago
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    Hello berksgr​! 👋

    I'm sorry that you're not seeing a new password in the desktop app until you restart it. So that I can better understand the situation can you tell me the following: 

    1. The next time that you don't see a new password in the desktop app, do you see the new password when you log in to your 1Password account on 1Password.com (in the browser, not the app)? This will tell me more about where the "break" is occurring. 
    2. If you just lock and unlock the desktop app (without closing it) then does the new password appear? 

    And of course the plugin didn't store the correct password after I modified it.

    How did you save the password? Using the "Save in 1Password" option underneath the password field on the website? Or some other way? Are you able to reproduce the issue again and which website did you see the issue on? 

    -Dave

  • berksgr's avatar
    berksgr
    New Contributor
    15 days ago
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    And of course the plugin didn't store the correct password after I modified it.

    What's happened to this app - use to be so rock solid.

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from Safari Plugin","id":"message:158680","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:158680","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:19822"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:158680"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:158680"},"body":"

If I create a new password / login in the Safari Plugin it will never show in the main app until I completely quit and restart the main app.

Please fix.

","body@stringLength":"165","rawBody":"

If I create a new password / login in the Safari Plugin it will never show in the main app until I completely quit and restart the main app.

Please fix.

","kudosSumWeight":0,"postTime":"2025-07-01T01:56:24.948-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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Sync from Safari Plugin","moderationData":{"__ref":"ModerationData:moderation_data:158799"},"body":"

Now getting this

 

Though the plugin can still access the data.

Becoming a mess.

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berksgr​ 

\n

It looks like multiple things aren't working with 1Password in Safari on your Mac. So that the team can help further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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Had to disable the plugin to get Safari to work 🤯

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Hello berksgr​! 👋

\n

I'm sorry that you're not seeing a new password in the desktop app until you restart it. So that I can better understand the situation can you tell me the following: 

\n
    \n
  1. The next time that you don't see a new password in the desktop app, do you see the new password when you log in to your 1Password account on 1Password.com (in the browser, not the app)? This will tell me more about where the \"break\" is occurring. 
    2. \n
  2. If you just lock and unlock the desktop app (without closing it) then does the new password appear? 

    3. \n
\n
\n

And of course the plugin didn't store the correct password after I modified it.

\n
\n

How did you save the password? Using the \"Save in 1Password\" option underneath the password field on the website? Or some other way? Are you able to reproduce the issue again and which website did you see the issue on? 

\n

-Dave

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And of course the plugin didn't store the correct password after I modified it.

What's happened to this app - use to be so rock solid.

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