Syncing Problems

Appears to be an issue of the iPhone not syncing to the cloud. The changes are not appearing on 1Password.com

@cuencanerd

If you've tried restarting both devices, check to see if the updated changes made it to 1Password.com.

Once we know if it's a problem of the iPhone not sending the change or the Mac not receiving the change, we'll know a bit more and we can look into that further with you. :)

Have a secure note that is not syncing between my iPhone and my Mac. Secure note updated on iPhone...not syncing to Mac. I have tried locking unlocking, rebooting the devices, etc.
The Mac is an iMac 5K 24G ram, running 1Password - 1Password for Mac 8.9.4, Monterey 12.6 (21G115).
iPhone is running 1Password 8.9.5, iPhone Xr, IOS 16.0.2

Any ideas?

Hi @klausblume:

Thanks for confirming. I was able to locate your email to us, so we'll be in touch soon via email. Keep an eye out for our response!

Jack

ref: PWK-45688-594

[#DSZ-52763-599]
Correction: My iPhone DOES show a Primary Vault, but all the items are in the "Archive." Neither macOS nor iPad have a Primary Vault...

Thanks, Klaus

First of all, my big thanks for your reply. No, I have no "Primary" vaults listed anywhere.

My support number is [#DSZ-52763-599]

Thanks,

Klaus

@klausblume

I'd like to ask you to create a diagnostics report from each of your devices:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: klausblume

• A link to this thread: https://1password.community/discussion/131441/syncing-problems#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.
  The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

• Send the first report and you'll get the automated reply with that support id. Add that support id including the square brackets to the subject line of the additional submissions. If you use the same email for your submissions it will help greatly.

First of all, my big thanks for your reply. No, I have no "Primary" vaults listed anywhere.

Hello @klausblume! 👋

I'm sorry to hear that you're not seeing the same items on all of your devices. You mentioned that you have a 1Password account, do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you don't then do you see an older standalone "Primary" vault on any of your devices? You can check for a Primary vault on your Mac by doing the following (these instructions are only for 1Password 7, 1Password 8 doesn't support Primary vaults):

1. Open and unlock 1Password for Mac.
2. Click on the Vaults option in the menu bar at the top of your screen.
3. Click on Switch to Vault.
4. Do you see a Primary vault listed?

You can check for a Primary vault on your iPhone by doing the following:

1. Open and unlock 1Password on your iPhone.
2. Tap on Categories.
3. Tap on the vault icon in the top left corner of the screen.
4. Do you see a Primary vault listed?

I look forward to hearing from you. 🙂