Forum Discussion

Former Member's avatar
Former Member
3 years ago

System restore: Master Password` not working

Hi,
I had to restore a backup, and I have my email, and secret key, but for some reason, my Master Password works to login but not to set up the accounts, so I cannot access my data.

How can I reset the Master Passwords so I can complete the restore?

Best,
-BrianP

1Password Version: 7.9.8
Extension Version: Not Provided
OS Version: Ventura
Browser:_ Firefox

macos

3 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @brihi51

    Glad to hear everything's OK. If you ever need anything from us at 1Password Support, please do contact us. We'll be here to help. :)

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Grey,

    I appreciate your support.

    I figured out a solution to the problem, so I all is good now.

    Gratefully,
    -BrianP

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @brihi51

    Before recommending any particular course of action, I'd like to ask you to create a diagnostics report from your Mac:

    ☞ Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey