Forum Discussion

KDESROC's avatar
KDESROC
New Contributor
2 years ago

The 1Password for Windows installer does not install on Windows 11Pro on my Lenovo ThinkPad P16V

I have attempted to install 1Password 8 on my new Lenovo ThinkPad P16V with Windows 11 pro. It does not install. I saw other posts on this forum stating to start in safe mode with networking enable...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 years ago

Hi KDESROC! Could you email in to support+forum@1password.com with some logs from 1Password's installation directory so we can look into this further?

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.
  4. Attach this to your email to support.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!