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Former Member's avatar
Former Member
4 years ago

The app was not correctly configured and cannot access your Dropbox

Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google ...
android
Former Member's avatar
Former Member
4 years ago

I'm having the same issue, and because I'm on Chrome OS I can't use the workaround. Any help would be appreciated.

OS: Chrome OS 94.0.4606.124 (factory reset)
I have zero linked devices in my Dropbox account. Dropbox is not installed on Android.
App: I can repro this on 7.9 and 7.9.1.BETA-2

Repro steps:

  1. Install 1Password from the Play Store
  2. Start 1Password
  3. Click Dropbox
  4. Chrome opens. Click Allow.
  5. Dropbox opens. Enter your passphrase.

Expected:

Vault opens

Actual: Toast with "There was an error locating a 1Password vault in Dropbox (UNKNOWN_VALUE). Please try again."

Because I'm on Chrome OS, not an Android phone, I can't use the hardware back button workaround.