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Forum Discussion
The macOS app doesn't update when I create a new login, but it is available in the iOS app
I have been creating new logins, but they are not updated in the app on my Mac. They are, however, immediately available in the iOS app. I have tried to restart the macOS app, but that doesn't solve the issue. Please advice.
1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS Monterey 12.5
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=password%20not%20updated%20in%20macOS%20app
3 Replies
- 1P_Tommy
Moderator
@davlyn001
Thanks. We now have a direct line of communication going. Please continue the discussion with my email colleagues.
ref: VZE-38474-176
Jack_P_1P1Password Team
Hi @davlyn001:
Are you signed in to the same 1Password account on all of your devices? If you are, we may need to take a closer look at the setup of 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/132101/the-macos-app-doesnt-update-when-i-create-a-new-login-but-it-is-available-in-the-ios-app#latest
- Your forum username:
davlyn001
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
