Forum Discussion
1Password8 and Browser Extension not accepting Master Password
ModeratorThanks for reaching out. It sounds like you have multiple versions of 1Password installed on your Mac which can cause issues. If you double-click on the "1Password" icon in your Applications folder then does that open 1Password 8? You can check for the version by using this guide: Find the version numbers for 1Password and your operating system
If "1Password" does open 1Password 8 and you can see all of your items in that version of the 1Password app then I recommend that you follow these steps to remove 1Password 7:
- Quit all open web browsers.
- Right click on any 1Password icons that you see in your menu bar and click Quit for 1Password 8 and Quit 1Password Completely for 1Password 7. See below for what the icons look like.
- Open the Applications folder on your Mac.
- Drag "1Password 7" to the trash. (Leave "1Password" and "1Password for Safari" and "1Password.app.zip" where they are.)
- Restart your Mac.
Then, let me know if you're able to unlock 1Password using Touch ID. I look forward to hearing from you.
-Dave
When I try to authorize Drop box I get the following message
ox auth error: Error: [ErrorType: 10 ErrorDescription: Auth flow failed because of inconsistent state]Any suggestions?
10-15 seconds between prompts would be a luxury. I am getting the same message pop up at about 5 second intervals. It''s making 1Password almost unusable for me on my iPhone 13.
1P_Ben1Password Team
🙂👍🏻
Ben
In working with a direct support ticket in what I thought was a separate issue regarding old and multiple sets of passwords lingering, I was led to a screen where I discovered I had something called Vaults, and there were two -- one said "Personal" and one said "Primary." Digging further into that, I discovered that the Primary vault was connected to Dropbox. There was an option to delete that vault, so I did. That made 1Password stop harassing me about Dropbox.
I would like to suggest a longer period of time between pop-ups of that message. I could barely get my master password typed in to delete the vault; the Dropbox message kept popping up and messing up my entry. That is quite excessive to make that message pop up every 10-15 seconds. It should be at bare minimum 30 seconds; once a minute would still be plenty aggressive enough.
- 1P_Ben
Hi iMacIIuser
Did you restore this phone from a backup or do a migration from an existing phone? Or did you set it up fresh? I wonder if some cruft got restored as part of one of the former options. In any event, you should be able to resolve this by:
- Make sure you have the latest version of your Emergency Kit handy and that you're able to sign in on the https://my.1password.com/signin?a=new website using the details from it: Get to know your Emergency Kit | 1Password
- Delete the 1Password for iOS app from the phone
- Download a fresh copy of the app: 1Password for iOS on the App Store
- Sign into your account, entering the details from the Emergency Kit if necessary.
That should do the trick. Please let us know how it goes.
Ben
