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Jusacruiser
2 years agoNew Contributor
There are two or more 1Password Apps on my computer.
There are two or more 1Password Apps on my computer. I have two1Password icons on the menu bar. How can I clean that up without losing any of my data?
1Password Version: 2.23.3
Extension...
1P_Dave
Moderator
2 years agoThanks for reaching out. It sounds like you have multiple versions of 1Password installed on your Mac which can cause issues. If you double-click on the "1Password" icon in your Applications folder then does that open 1Password 8? You can check for the version by using this guide: Find the version numbers for 1Password and your operating system
If "1Password" does open 1Password 8 and you can see all of your items in that version of the 1Password app then I recommend that you follow these steps to remove 1Password 7:
- Quit all open web browsers.
- Right click on any 1Password icons that you see in your menu bar and click Quit for 1Password 8 and Quit 1Password Completely for 1Password 7. See below for what the icons look like.
- Open the Applications folder on your Mac.
- Drag "1Password 7" to the trash. (Leave "1Password" and "1Password for Safari" and "1Password.app.zip" where they are.)
- Restart your Mac.
Then, let me know if you're able to unlock 1Password using Touch ID. I look forward to hearing from you.
-Dave