Forum Discussion

Former Member's avatar
Former Member
2 years ago

Three field login on AA.com - works on Windows, but not Android or iOS

Logging into American Airlines(AA.com) required three fields to be entered. The three fields are AAdvantage number, Last Name and Password.

1Password successfully fills all three fields on my windows PC, both in Chrome and Edge. But when using an Android Pixel 6 phone with version 13, the Last name is not filled in Chrome, DuckDuckGo or the American Airlines app. Also, when using a sixth generation iPad with version 16.2 installed, the Last name is not filled in Chrome, DuckDuckGo or the American Airlines app.

Windows:
Chrome Browser -
AA Advantage number field = filled correctly
Last Name field = filled correctly
Password field = filled correctly
Edge browser -
AA Advantage number field = filled correctly
Last Name field = filled correctly
Password field = filled correctly

iOS:
Chrome browser -
AA Advantage number field = not filled
Last Name field = AAdvantage number filled here
Password field = filled correctly
Safari browser-
AA Advantage number field = filled correctly
Last Name field = not filled
Password field = filled correctly
American Airline App -
Last Name field = not filled
AA Advantage number field = filled correctly
Password field = filled correctly

Android:
Chrome browser -
AA Advantage number field = filled correctly
Last Name field = not filled
Password field= filled correctly
DuckDuckGo browser -
AA Advantage number field = filled correctly
Last Name field = not filled
Password field= filled correctly
American Airline App -
Last Name field = not filled
AA Advantage number field = filled correctly
Password field = filled correctly

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

android
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @altonwms

    On iOS and Android, 1Password must use the built-in autofill service provided by the operating system. Both iOS's and Android's built-in autofill systems support autofilling username and password fields, but nothing else.

    For situations that fall outside of that scope, you can Copy and fill passwords into apps that don't work with 1Password.

    On the desktop (or when using the 1Password Safari extension on iOS), 1Password can control what is autofilled and where, so you're able to autofill much more – additional fields, credit cards, addresses, and so on.

    I hope that helps explain the difference. Let me know if you have any questions.

  • Former Member's avatar
    Former Member
    2 years ago

    So you're basically saying that this works on the desktop but not on mobile?

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @JeffSP thanks for writing in and detailing the filling behavior you've seen with American Airlines.

    1Password for Android can only fill usernames and passwords for Login items. Due to this, not filling the last name field would be expected behavior. With Safari, are you using 1Password for Safari or Autofill with 1Password for iOS?