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Former Member's avatar
Former Member
3 years ago

Touch ID and Apple Watch are grey'ed out in 1Password settings

Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my compute...
macos
Former Member's avatar
Former Member
3 years ago

I fixed it by deleting the 1Password item in my Keychain file: "com.1password.core-biometric-unlock".

FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.