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Former Member's avatar
Former Member
4 years ago

Locked out of 1 password

Hi my iPhone is not synchrony with 1 password and I can’t get into my account, I am using Authenticator app on iPhone as 2 stet verification. Please help me soon
ios
Former Member's avatar
Former Member
3 years ago
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I fixed it by deleting the 1Password item in my Keychain file: "com.1password.core-biometric-unlock".

FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.

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Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my computer. The 2 actions I've done so far to resolve this is to: 1) restart my computer; and 2) delete my 1Password app (and related files), reinstall it and restart. That all worked fine but did not resolve this issue.

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1Password Version: 8.10.3
\nExtension Version: 2.8.1
\nOS Version: macOS 13.2.1
\nBrowser:_ Firefox
\nReferrer: forum-search:Touch ID and Apple Watch are grey'ed out in 1Password settings

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Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my computer. The 2 actions I've done so far to resolve this is to: 1) restart my computer; and 2) delete my 1Password app (and related files), reinstall it and restart. That all worked fine but did not resolve this issue.

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1Password Version: 8.10.3
\nExtension Version: 2.8.1
\nOS Version: macOS 13.2.1
\nBrowser:_ Firefox
\nReferrer: forum-search:https://1password.community/search?Search=Touch%20ID%20and%20Apple%20Watch%20are%20grey'ed%20out%20in%201Password%20settings

"},"Conversation:conversation:117256":{"__typename":"Conversation","id":"conversation:117256","solved":false,"topic":{"__ref":"ForumTopicMessage:message:117256"},"lastPostingActivityTime":"2023-04-05T19:13:05.000-07:00","lastPostTime":"2023-04-05T19:13:05.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:117256":{"__typename":"ModerationData","id":"moderation_data:117256","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117256_1":{"__typename":"Revision","id":"revision:117256_1","lastEditTime":"2023-03-20T10:38:05.000-07:00"},"ForumReplyMessage:message:117261":{"__typename":"ForumReplyMessage","id":"message:117261","conversation":{"__ref":"Conversation:conversation:117256"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:117256/message:117261","revisionNum":1,"uid":117261,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID and Apple Watch are grey'ed out in 1Password settings","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:117261"},"parent":{"__ref":"ForumTopicMessage:message:117256"},"body":"

I fixed it by deleting the 1Password item in my Keychain file: \"com.1password.core-biometric-unlock\".

\n\n

FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.

","body@stringLength":"471","rawBody":"

I fixed it by deleting the 1Password item in my Keychain file: \"com.1password.core-biometric-unlock\".

\n\n

FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.

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