Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID Grayed out on Macbook Pro (Sonoma OS)

Despite finding this issue on other forum entries, so far none of their solutions have worked. I have disabled and enabled the touch ID in System Settings, restarted, shut down, reinstalled 1Password 8, jumped up and down, etc, and cannot select the checkbox for using TouchID for 1Password. This is on the new Sonoma OS on a brand new M2 Macbook Pro.

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: macOS 14
Browser: Not Provided

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @efudd

    Thanks for posting the Support ID, I've located your diagnostics report and one of my colleagues will send you another reply as soon as they've reviewed it. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: ZQA-34757-289

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks Grey! Here is the conversation number: #ZQA-34757-289

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @efudd

    It sounds like you've done a lot of the recommended steps, so it'll be best if you can send us a diagnostics report by email so that we can look into this further.

    ā˜ž How to send a 1Password diagnostics report

    Send it to support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey