Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
TouchID Greyed Out
Hello,
I have read through the forums and none of the other "fixes" have worked for me.
When I try and enable TouchID to unlock 1pass, the option is greyed out in settings.
I have tried resta...
1P_Dave
Moderator
ModeratorI'm sorry that you're unable to turn on Touch ID unlock for 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/716349/#Comment_716349
- Your forum username:
Sonofix - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
