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JerryHobby's avatar
JerryHobby
New Contributor
2 years ago

TouchID no longer working for Mac in Chrome or Safari

On my Mac, using Chrome, the option to use TouchID within the browser is no longer available. Everything else works fine. I just have to type my master password each time. A previous post by ano...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello JerryHobby! 👋

I'm sorry that you’re unable to unlock 1Password using Touch ID for 1Password on your Mac. Are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that doesn't work then let me know and I can provide next steps.

-Dave