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Forum Discussion
TouchID requires password too often
I realize there are several discussions about this, but in order to provide something definitive, I did an experiment, keeping track of all results. I ensured 1Password was configured to require a password for TouchID every 30 days (screenshot below). In a single 48-hour period, using 1Password on macOS (Ventura v13.0.1), I used AutoFill a total of 50 times. Out of those 50 times, 1Password required my actual password (not TouchID) 10 times. If this is a bug and expected behavior...I'm perfectly fine with it. But if it's not supposed to occur, can someone explain why it does? Having to type in a password this often defeats the purpose of TouchID. Thanks.
1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: macOS 13.0.1
Browser:_ Safari
45 Replies
wow, I went searching for a solution to this, and came across others having the same issue.
It's pathetic that this is ongoing. Something as secure as 1password is supposed to be, and yet facing us to store password elsewhere just to use the service.
No other app on my MacBook behaves like this, and I find it insulting for us to be expected to sort this out for the developers.It's obviously poor coding on their part, but it seems they are looking at all other options to put the blame on.
Once a week, if im lucky I get to use Touch ID with this program, and I use (try to, been using notes more and more as that at least works) this every day
Am now looking at other solutions.- 1P_Dave
Moderator
Thank you for the reply. A fresh diagnostics report would allow us to continue our investigation into what is going wrong and to match your symptoms with a few different open issues that our developers are working on. I'll keep on eye out for the report when you're able to send it in. 🙂
-Dave
I did...and it seemed to work for a couple of days, then started this again. The reason I don't think it's on my end is the exact same behavior is on another Mac. Mine is a new M2 MBA and the other is a year-old iMac. I'm going to be on travel for a week, so might not get the diagnostics sent before I leave, but I'll try. Thanks. (BTW, I sent these in previously and nothing was found out of the ordinary.)
- 1P_Dave
I'm sorry that you're still running into this issue. Have you tried to reset the app as you mentioned that you would try back in December? If you did try a reset and it hasn't helped then I'd like to ask you to create a new diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/135699/touchid-requires-password-too-often
- Your forum username:
LarryMcJ - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
This is definitely still a thing. Any hope of it being resolved somewhere in the future?
No. I use an M1 MBA, Apple Magic Keyboard (with TouchID) and an Apple Studio Display.
My wife uses the latest iMac with an Apple Magic Keyboard (with TouchID).
LarryMcJ do you use an external keyboard without touch sensor? Support told me, they are looking into an open issue with this setup.
FWIW, this is still an intermittent problem for me - using v8.9.11 (80911019) on an M2 MBP. Some days I'll use 1Password 10 times and it invokes TouchID each time. Other days, it requires a password several times in succession. This is the same pattern my wife experiences on her Mac mini so I don't think it's limited to my installation. Something definitely still wrong.
Hmmm…I have an M2 MacBook Air (display closed) and an Apple Studio Display. But I rarely have my AW on when I’m in my office.
