TouchID requires password too often

I'm hopeful, but I'm quite sure this isn't a Settings thing, otherwise it would happen all the time. Sometimes it demands authentication and sometimes it doesn't. The settings clearly are set to only require authentication once every 30 days.

Thanks, LarryMcJ!

I see you're already chatting with Grey, you're in good hands. 🙂

ref: CHT-99432-439

Just happened yet again at 7:29pm ET. Message has been sent with attached diagnostics and other info as requested. Below is the Support number.

[#CHT-99432-439]

Hi LarryMcJ, @shaas4, and VT1P,

Sorry to hear this behaviour persists. I recognize how disruptive it must be and apologize for any inconvenience. To help us better understand the issue, I'd like to ask you all to create diagnostics reports from your Macs. Ideally these are generated immediately after the password prompt:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com. Please include your forum usernames and a link to this thread in the email as well.

You should receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can link the conversations. Hopefully a look under the hood will give us more insight and we can come to a solution or at least find a workaround. Looking forward to hearing from you all. 👍🏻

Three more times this morning this happened. Any "official" word on when it might be resolved?

8.9.8 is what I'm using and my Macs are all M1 and M2 and all running Ventura.

My experience with 8.9.8 is much better, but not perfect. Our silicone Macs seem to be fine, but my Intel iMac locks and needs my password about every other day. I sleep my iMac, requiring an immediate log-in password, so I have my iMac 1P8 set to never lock.

All of our Macs are on Monterey.

I feel your pain. With this occurring approximately 80% of the time for me, it’s become a major problem when I have to use 1Password so many times daily.

I’ve been a vocal proponent of v8 since it’s release, but I’ve noticed things like this take much longer to resolve than pre-Electron. I hope things improve – after 17 years I don’t want to change 🙁.

I have the same issue: I have it set to unlock with touchID, require password every 2 weeks, and it requires a password every time the screensaver starts or computer locks (no touchID). 1Password for Mac 8.9.8 (80908009)

Wow - interesting forum GUI - cannot delete post