Forum Discussion
Trouble unlocking 1P with password instead of Touch ID
Hello all!
I have a MacBook with Touch ID, which I often use with an external keyboard/display.
When the MacBook is shut, I can unlock 1P with my master password, as normal.
When it is open,...
GreyM1P
1Password Team
1Password TeamHi there @clockspot
Something doesn't sound quite right there, and it might be helpful for us to see what's going on with 1Password behind the scenes when this happens. To do that, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id
- Your forum username:
clockspot
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
— Grey
