Forum Discussion

victorkr's avatar
victorkr
Occasional Contributor
2 months ago

Trouble with passkey and Safari

Hi, Hi! I’m having trouble signing in to Heygen with my Google account using a passkey. Most of the time I can’t log in right away. After Google asks me to pick my account and I choose one, I get tw...
browser extension
macos
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
27 days ago

Hello victorkr​ and jimthing​! 👋

I'm sorry that you're both running into issues with passkeys, and I apologize for the delay in replying. You mentioned seeing two different prompts at the same time when you try to sign in with a passkey, can you post a screenshot of these prompts so that I can take a look? 

I look forward to hearing from you.

-Dave

victorkr's avatar
victorkr
Occasional Contributor
13 days ago

Hello Dave,

I have upgraded to Tahoe 26 since I posted the first time. I have not encountered the problem again. I could not say whether it was the new sw release or I did not manage to reproduce the exact scenario. In any case if it happens again I will post the details. Thanks

Victor 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 days ago

    Thank you for the update! If the issue does come back then let us know. 

    -Dave