Trying to log in with a new account but all I see is a field to enter password.

You're most welcome, @LynnM!

Thank you very much for the answer (and redaction 😃)

Hello @LynnM,

Thanks for your question. I'm sorry for the troubles you've experienced. I've modified your original comment and redacted the email address noted there.

You can add or Sign out of 1Password through Manage Accounts by following that guide.

If you'd instead like to reset 1Password 8 for Windows, you can follow this guide to learn how to reset the 1Password app on a specific device.

I hope this information helps, but if you need further assistance, just let us know!

I have the same problem. The 1Password 8 Windows app is locked. Please send me the instructions to reset the local database. There is nothing there to keep. Windows 10. 1Password 8 is pointed to the Our Family account for REDACTED. That account has been permanently deleted in 1Password. I am a family organizer in the new family account. Thank you very much.

Hey there,

It sounds as if the 1Password app is locked, which would prohibit adding an account until the app is unlocked. To add an additional account, you'll want to unlock 1Password first. If you've forgotten the password, we can provide you with steps to reset the local database, which will allow you to add an account.

⚠️ Be warned this will irrevocably delete any previous data on this device. If you have a membership, I'd suggest double-checking to make sure all of your data is in your account. If you have a 3rd party sync configured, you'll want to take appropriate safeguards for your data.

I have also tweaked the name of your community account. This is a family-friendly support site where members can come to ask for support no matter their age. We appreciate your understanding of the change.

To be sure we guide you properly, please reach out to our support team via email. We look forward to hearing from you. Oh, and please indicate the version number of 1Password that you use in your support request. That will help ensure we get you the correct steps.

email: support@1password.com