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Former Member's avatar
Former Member
3 years ago

Turn on fingerprint option for MacBook--help

Unable to find this option for my mother's account. Somehow did it on mine. She has fingerprint enabled and uses it to open her browsers so it isn't that. When I open 1Password >settings>security, I do not see the option for fingerprint as the directions say. What am I doing wrong?

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Referrer: forum-search:https://1password.community/search?Search=fingerprint

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @BK84722

    Thank you for posting the Support ID. I see that my colleague has already sent you a response over email, please continue the conversation there. To prevent duplication of effort I'm closing this thread. šŸ™‚

    -Dave

    ref: JBT-86981-659

  • Former Member's avatar
    Former Member
    3 years ago

    Yes, it is on. That was the first thing checked.

    [#JBT-86981-659}

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @BK84722

    You'll need to make sure that you're able to unlock your Mac using Touch ID by following Apple's directions here:

    ā˜ž Use Touch ID on Mac ā€“ Apple Support

    Then, after you're able to successfully unlock your Mac using Touch ID, you should be able to turn on Touch ID to unlock 1Password too.

    If that's not the case, send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey