Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Turn on fingerprint option for MacBook--help

Unable to find this option for my mother's account. Somehow did it on mine. She has fingerprint enabled and uses it to open her browsers so it isn't that. When I open 1Password >settings>security, I...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @BK84722

You'll need to make sure that you're able to unlock your Mac using Touch ID by following Apple's directions here:

☞ Use Touch ID on Mac – Apple Support

Then, after you're able to successfully unlock your Mac using Touch ID, you should be able to turn on Touch ID to unlock 1Password too.

If that's not the case, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey