Forum Discussion

Former Member

3 years ago

two accounts same email having problem with master password

I have the following accounts under this email address:

1 family account which was created 2 years ago with 500+ items
1 individual account which was created 4 years ago with 300+ items. Secret Key beginning with -***.
The problem is both accounts have the same email address and so when I go to sign in with the beth Heffner account it takes me to the family account even with the secret key. In 1password the master password both accounts show the same master password. and because of the emails being the same I think that’s where the problem is. I can't get into the individual account

[edit: Removed the portion of the Secret Key. Please remember that this is a public forum. -Moderator]

macos

3 Replies

andrew_l_1P
1Password Team
3 years ago
Thanks very much, @BethHeffner!

I can see you've already got a conversation going with my colleagues via email so I recommend continuing there. I'll close this thread to avoid any confusion. 🙂

ref: WVR-63125-524
Former Member
3 years ago
WVR-63125-524
andrew_l_1P
1Password Team
3 years ago
Hi @BethHeffner,

Thanks for these details. Since this support community is a public forum, I recommend contacting us via email so we can investigate further. You can send an email to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/138091/two-accounts-same-email-having-problem-with-master-password#latest

Your forum username: BethHeffner

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. This will help us connect our conversations. Thanks, looking forward to hearing from you!

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I have the following accounts under this email address:

\n\n

1 family account which was created 2 years ago with 500+ items
\n1 individual account which was created 4 years ago with 300+ items. Secret Key beginning with -***.
\nThe problem is both accounts have the same email address and so when I go to sign in with the beth Heffner account it takes me to the family account even with the secret key. In 1password the master password both accounts show the same master password. and because of the emails being the same I think that’s where the problem is. I can't get into the individual account

\n\n

[edit: Removed the portion of the Secret Key. Please remember that this is a public forum. -Moderator]

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I have the following accounts under this email address:

\n\n

[edit: Removed the portion of the Secret Key. Please remember that this is a public forum. -Moderator]

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In 1password the master password both accounts show the same master password. and because of the emails being the same I think that’s where the problem is. I can't get into the individual a...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMTEyNDgsMTExMjQ4","node":{"__ref":"ForumReplyMessage:message:111248"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMTEyNDgsMTExMjQ3","node":{"__ref":"ForumReplyMessage:message:111247"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMTEyNDgsMTExMjQ2","node":{"__ref":"ForumReplyMessage:message:111246"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:111245":{"__typename":"Conversation","id":"conversation:111245","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111245"},"lastPostingActivityTime":"2023-02-21T08:39:53.000-08:00","lastPostTime":"2023-02-21T08:39:53.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:111245":{"__typename":"ModerationData","id":"moderation_data:111245","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:111245_1":{"__typename":"Revision","id":"revision:111245_1","lastEditTime":"2023-02-16T19:22:45.000-08:00"},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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two accounts same email having problem with master password","moderationData":{"__ref":"ModerationData:moderation_data:111248"},"body":"

Thanks very much, @BethHeffner!

\n\n

I can see you've already got a conversation going with my colleagues via email so I recommend continuing there. I'll close this thread to avoid any confusion. 🙂

\n\n

ref: WVR-63125-524

WVR-63125-524

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Hi @BethHeffner,

\n\n

Thanks for these details. Since this support community is a public forum, I recommend contacting us via email so we can investigate further. You can send an email to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/138091/two-accounts-same-email-having-problem-with-master-password#latest
Your forum username: BethHeffner

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. This will help us connect our conversations. Thanks, looking forward to hearing from you!

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