Two factor authentication problem

Good morning Darcorn,

You're most welcome! If you change your mind and decide to pursue adding 2fa using 1Password as the authenticator, and have any further troubles from our end, just let the Memberships team know so they can help guide you through: support+forum@1password.com

There's always a learning curve when trying new things. I'm glad to hear that you've not had too many difficulties.

Now all I have to remember is my main password and keeping the secret key safe :)

I you haven't already secured that information, you can follow this guide, Get to know your Emergency Kit.

Have a great day!

Thank you for your help as always ag_mike_d ! As for Instagram, I've been mulling over closing the account there anyway because I don't even use it that often anymore. The problem with its 2FA was the straw that broke the camel's back so to speak :) As one of many refugees from Lastpass I was a bit anxious to switch password managers but you guys showed me that it's not that hard after all. Now all I have to remember is my main password and keeping the secret key safe :)

Hello Darcorn,

Sorry for the delay. It sounds as though the troubles you are encountering are with the Instagram account itself, which we are unable to support. Once you are able to try again, I'd suggest following the steps in our guide, Use 1Password as an authenticator for sites with two-factor authentication.

If you have further troubles with 1Password 8 for iOS (or Windows) adding the one-time password option to your items, please reach out via email to our Memberships team for additional support with this feature: support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/136380/two-factor-authentication-problem
* Your forum username: Darcorn

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here to help us find your email. Thanks!

I failed. Did all the steps you've shown me, the codes are shown and change every 30 seconds but when I try to copy one of them the app tells me to write the code from Apple passwords since I am logging in through an unrecognized device and will be locked out of some settings for a few days. I'm stumped

Great news, Darcorn! I'm happy to hear that helped!

Regarding Instagram, it sounds like you are referring to the Watchtower banner notifying you that 2fa is available. The Scan QR Code button on the banner works similarly to the button while editing an item and adding an OTP. You would need to have the QR code visible on account's webpage for the 1Password app to recognize and scan the code.

I just stepped through the process on my personal device, removed and re-added 2fa. I received the same message. It's the Instagram account noting they will only allow the addition of this feature through their app. When setting up 2fa through the app, it offers a code that you can copy/paste into the 1Password item's added OTP field. When you save the item, the 6-digit appears so you can copy/paste to the Instagram app to verify. I hope this helps!

Just tried scanning the QR code with my phone and surprise surprise! Worked like a charm. I'm a little ashamed that I haven't thought of that before. Thank you so much ag_mike_d :) I've noticed that Watchtower offers to scan the QR code for Instagram but when I try to display it the site says that it can only be done from inside the app. Not a problem though. Just wanted to report it.

Hello again Darcorn!

Thanks for the update - 🤞that helps with Twitch!

The problem with Backblaze was that when I disabled the previous token and then tried to scan the QR code with 1Password, the Firefox extension could not scan it (no QR code found on website error).

Do you see similar issues when using the 1Password 8 for Windows app itself after trying to edit the item > + Add more > One-time Password and clicking the Scan QR Code button as depicted below:

With regard to my earlier comments about trying this with 1Password for iOS, you can follow the same steps above while editing the item in the app on your iPhone. Tapping the Scan QR Code button will open the device's camera so you can try scanning the QR from Backblaze.com on your PC.

Please let us know if you see any improvements after trying these alternate methods. Thanks!

Update: I've just received an e-mail from Twitch support. They've written that they've made some repairs overnight so that might have fixed my issue :)

I'm sorry for not clarifying this earlier but the Twitch 2FA problem was occurring on my PC, not my cellphone. The problem with Backblaze was that when I disabled the previous token and then tried to scan the QR code with 1Password, the Firefox extension could not scan it (no QR code found on website error).

Thanks for the reply Darcorn - happy to hear about the Christmas miracle and all is working with the Twitch 2fa!

While I'm not too familiar with the Backblaze website, but I've had look at the support page and don't see any sign of the possibility of using the string of characters (instead of the QR code) as previously mentioned. If you're interested in giving this a try and this option is available after disabling and trying to reenable 2fa, please let us know if this works. Or, does setting up 2fa for this website in 1Password 8 for iOS help when trying to scan the QR code with your iPhone?

Thanks again!