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Forum Discussion
Two factor authentication problem
Hey guys!
I'm having a weird problem when trying to activate 2FA on Twitch. The QR code doesn't appear. There's only a blank square with a refresh button in the center and a generic 'an error has occurred. Please try again' error. Does 1P allow adding 2FA via entering a QR code manually? I've contacted Twitch support but all they did was disable 2FA on my account. What's funny is the fact that now I can't even activate 2FA via phone. The codes come in fine but the system says they're always incorrect. I am seriously considering closing the account altogether to be honest.
1Password Version: Latest
Extension Version: Latest
OS Version: Windows 11
Browser:_ Firefox
15 Replies
Come to think of it, there was one instance where 1Password wouldn't scan the QR code. It was on Backblaze's site. In the end I had to use Microsoft Authenticator to scan the code
Must be a post Christmas miracle but I just received an e-mail from Twitch support with steps to take and whatnot and thought about trying again. I logged in, enabled 2FA, the phone code came in and was accepted and then boom! QR code was shown with no problems. Don't know what happened or how but all is well now and 2FA is safe inside 1Pass!
And to answer your question, yes Twitch was the only site that was problematic with 2FA. I was able to disable the previous token just fine but when I was trying to enable it using 1P it presented the aforementioned issue. That was also the last 2FA token that I needed to reactivate after the LP exodus. Thank you very much for your help with my issue! :)
ag_mike_d1Password Team
Hello again Darcorn,
Thanks for letting us know these additional details. We'd be interested in knowing the results if you can now see the QR code and if attempting to scan and setup the one-time password through your iOS device.
Could you also let us know if you're seeing any issues with 2fa for other accounts using 1Password, or is Twitch the only one that has been troublesome? Thanks!
Thanks for your reply ag_mike_d Yes, I've tried using both Chrome and Edge in addition to Firefox. The error was the same in every browser. I've been in touch with Twitch support and sent them a screenshot of the error. They said they'll send it to further investigate my issue. My gut says it's on their end because the error message says 'there was an error confirming your code'
As for trying a different device I didn't try adding Twitch's 2FA via phone (iOS)
- ag_mike_d
Hi Darcorn,
Thanks for your message. It sounds like you are referring to the QR code provided by Twitch in your account settings.
After looking at Twitch's page for setting up 2fa, it does not appear as though they offer a string of characters that can usually be used as an alternative to a QR code for an authenticator apps: Use 1Password as an authenticator for sites with two-factor authentication
Have you tried adding 2fa to your Twitch Login item through another browser or a different device with 1Password for iOS or Android?
Looking forward to your reply.
