Forum Discussion

Former Member's avatar
Former Member
4 years ago

Two vaults with identical names

I bought a new MacBook Pro M1 a month ago and just noticed that my 1Password 7.9.4 has 2 identically named vaults. The first one is blank and cannot be deleted. The second one has all the records I...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @skeese:

This is absolutely what we can do, however, since both of your vaults are named Personal, I'd like to dive a a bit deeper and make sure we don't delete anything that isn't backed up anywhere. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!