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jaunt's avatar
jaunt
New Contributor
1 month ago
Solved

Unable to authenticate using a security key on 1Password for Windows

Hello everyone! 2yrs later, I got this same problem, but on windows 11. Yesterday 1password asked me to enter 2FA. And whatever I do, It is stuck on this window! I can normally log-in to brows...
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello folks, 

    Further investigation revealed an issue where security keys may not work with the 1Password for Windows desktop app if you accidentally dismissed, or chose "No" on a prompt that shows up the first time that you try to use a security key with 1Password for Windows: 


    An internal work item has been opened to see if this flow can be better designed. In the meantime, to get things working again, follow these steps: 

    1. Open the Windows Settings app.
    2. Click on Privacy & security.
    3. Scroll down and click on Passkeys.
    4. Make sure that Passkey access is turned on.
    5. Expand the Let apps create and use passkeys section.
    6. Expand the 1Password entry here and turn any 1Password domain listed underneath the 1Password app.
    7. Select the security key option in the “Choose a passkey” modal that appears.


    Then, close 1Password and re-open and try to authenticate using your security key again. 

    -Dave

    Issue=AUTH-1906

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello folks, 

Further investigation revealed an issue where security keys may not work with the 1Password for Windows desktop app if you accidentally dismissed, or chose "No" on a prompt that shows up the first time that you try to use a security key with 1Password for Windows: 


An internal work item has been opened to see if this flow can be better designed. In the meantime, to get things working again, follow these steps: 

  1. Open the Windows Settings app.
  2. Click on Privacy & security.
  3. Scroll down and click on Passkeys.
  4. Make sure that Passkey access is turned on.
  5. Expand the Let apps create and use passkeys section.
  6. Expand the 1Password entry here and turn any 1Password domain listed underneath the 1Password app.
  7. Select the security key option in the “Choose a passkey” modal that appears.


Then, close 1Password and re-open and try to authenticate using your security key again. 

-Dave

Issue=AUTH-1906