When a form asks me to "create password" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1). If I go into the Chrome extension and try to copy the generated password, I get an error saying unable to save generated password (see screenshot 2). 1Password Version: 8.7.1 Extension Version: 2.3.5 OS Version: macOS 12.4 (21F79)

Facing same problem. Just started using 1password. Anyone can help? I am using Mozilla Browser 101.0.1 I wasn't trying to create any new account, but rather changing password of an existing account, but the problem is same.

Same problem here, using the Chrome extension. This feature has never worked for me in 1Password 8 (after several months of use). I've tried it on multiple Windows computers. Same behavior as reported above ("Use Suggested Password" does nothing and the Copy button says "Unable to save generated password").

Same, on Firefox Nightly 106.0a1 (2022-08-26) (64-bit), on Windows 10 Build 19044. Unlike for tmsaylor (above), this feature has worked for me before, although I hadn't tried it in the past few months. Interestingly, it worked without issue when I signed up for an account on the 1Password forums just now! I may have restarted 1Password after the last failure; it's difficult to tell. (The relevant site's change-password page had some unrelated fun bugs that I initially misattributed to 1Password misbehaving.)

Hi @selenography / @tmsaylor / @himanshuk303 / parekh: By any chance do you happen to have Travel Mode enabled? Let me know. Jack

Nope! Travel Mode is not on, and I'm pretty sure it never has been.

Forum Discussion

parekh

Occasional Contributor

3 years ago

Unable to auto-fill generated passwords

When a form asks me to "create password" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1).
If I go into the Chrome extension and try to copy the generated password, I get an error saying unable to save generated password (see screenshot 2).

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: macOS 12.4 (21F79)

browser extension

43 Replies

Former Member
3 years ago
@kataract Sorry for the delayed response, if you're still experiencing this issue could you try the following steps and see if it helps for you?

Right-click the 1Password icon in the browser toolbar and click 'Settings'.

Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.

Scroll down to "Accounts & vaults".

Sign out of your account and Sign in again.

Fully close the web browser.

Right click the 1Password icon in your macOS menu bar (top right near the clock), and select 'Quit'.

Re-open and unlock the 1Password app.

Then go ahead and re-open the web browser and turn on the "Integrate with 1Password app" option again.

J4rm4n - I can understand where you're coming from, and apologize for any inconvenience. I'll be happy to pass your insight forward to the team as we continually make improvements. We appreciate your continued support 🙂
J4rm4n
Occasional Contributor
3 years ago
Not sure if there is a newer thread on this, but I have just found this one and I would like to point out that 1P8 should clearly inform the user that autofill is not available when Travel Mode is on (btw a very questionable decision). There is no way a broken suggestion should be deemed as acceptable behavior and I am a bit surprised a mere tooltip hasn't been added since the issue was brought up. Cheers.
Former Member
3 years ago
I'm having this same issue. I just switched from LastPass. Whenever I try to click on the suggested password, nothing happens. When I go to copy the password from the password generator in the extension, it says "Unable to save generated password." I'm on MacOS and Firefox. Travel Mode is off. My browser and the extension are all up to date.
Former Member
3 years ago
I have the same problem. Started using 1Password about a month ago and have not yet successfully had it use a 1Password suggested password. I have checked Travel Mode and it's off. I'm using Chrome on Windows PC.
DXF1
New Contributor
3 years ago
Same problem here - the 'unable to save password' message on mac / vivaldi. Finally, decided to drop the beta version. I've been using 1Password for >5 years and this is the first time I've been disappointed with the response to, what seems to be, a widespread problem. I do NOT have travel mode turned on
Former Member
3 years ago
@dagg Could you reproduce the problem on myuhc.com and then send us a console log so that we can investigate things further? Here's how to generate a console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

Please include the following in your email:

A link to this thread: https://1password.community/discussion/comment/657662
Your forum username: dagg

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Former Member
3 years ago
@Bluepeachesinmyear2 Thanks for letting me know that Travel Mode is not on. Were you able to test things out in a different profile in the browser? We'd like to check that first so that we can rule out any local issues, specifically with other extensions that may be installed in the current profile. In many cases, local issues are the culprit.

If it works better, you can have your friend contact us directly so that we can investigate the problem and go over all the troubleshooting with them. We ask that they reproduce the issue and then send over the following:

The extension console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

Let your friend know to include the following their email:

A link to this thread: https://1password.community/discussion/comment/657662

Your forum username: Bluepeachesinmyear2

Your friend should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Former Member
3 years ago
@Joy_1P examples of websites that I'm having issues with: myuhc.com, nintendo.com. there are other websites, I don't remember them.
Former Member
3 years ago
Travel mode is not on. it's the same issue that @dagg is describing - and we've used that workaround, but it's the pits. Please tell me that your QA team is on this and has recreated this scenario.
Former Member
3 years ago
Hi @Joy_1P - while I would love to be able to help, I can't get to her computer to test scenarios for you in a timely fashion. We did try to make it work on two different computers - one of which was brand new so no time for settings changes or for software to get out of date. Is this your way of telling me that your team has thoroughly tested 1Password 8 in Windows and finds no defects? thanks for you insight.

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When a form asks me to \"create password\" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1).
If I go into the Chrome extension and try to copy the generated password, I get an error saying unable to save generated password (see screenshot 2).

\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.5
\nOS Version: macOS 12.4 (21F79)

","body@stringLength":"1179","rawBody":"

When a form asks me to \"create password\" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1).
If I go into the Chrome extension and try to copy the generated password, I get an error saying unable to save generated password (see screenshot 2).

\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.5
\nOS Version: macOS 12.4 (21F79)

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data","conversation":{"__ref":"Conversation:conversation:157078"},"id":"message:157078","revisionNum":1,"uid":157078,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20883,"login":"mdputhoff","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-7.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":2},"postTime":"2025-06-02T10:34:43.480-07:00","lastPublishTime":"2025-06-02T10:34:43.480-07:00","readOnly":false},"ModerationData:moderation_data:38892":{"__typename":"ModerationData","id":"moderation_data:38892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:38892":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:38892","revisionNum":1,"uid":38892,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:38859"},"conversation":{"__ref":"Conversation:conversation:38859"},"subject":"Re: Unable to auto-fill generated passwords","moderationData":{"__ref":"ModerationData:moderation_data:38892"},"body":"

@kataract Sorry for the delayed response, if you're still experiencing this issue could you try the following steps and see if it helps for you?

\n\n

Right-click the 1Password icon in the browser toolbar and click 'Settings'.
Scroll down to \"Integrate with 1Password app\" at the end of General section and toggle it off.
Scroll down to \"Accounts & vaults\".
Sign out of your account and Sign in again.
Fully close the web browser.
Right click the 1Password icon in your macOS menu bar (top right near the clock), and select 'Quit'.
Re-open and unlock the 1Password app.
Then go ahead and re-open the web browser and turn on the \"Integrate with 1Password app\" option again.

\n\n

J4rm4n - I can understand where you're coming from, and apologize for any inconvenience. I'll be happy to pass your insight forward to the team as we continually make improvements. We appreciate your continued support 🙂

Not sure if there is a newer thread on this, but I have just found this one and I would like to point out that 1P8 should clearly inform the user that autofill is not available when Travel Mode is on (btw a very questionable decision). There is no way a broken suggestion should be deemed as acceptable behavior and I am a bit surprised a mere tooltip hasn't been added since the issue was brought up. Cheers.

I'm having this same issue. I just switched from LastPass. Whenever I try to click on the suggested password, nothing happens. When I go to copy the password from the password generator in the extension, it says \"Unable to save generated password.\" I'm on MacOS and Firefox. Travel Mode is off. My browser and the extension are all up to date.

I have the same problem. Started using 1Password about a month ago and have not yet successfully had it use a 1Password suggested password. I have checked Travel Mode and it's off. I'm using Chrome on Windows PC.

Same problem here - the 'unable to save password' message on mac / vivaldi. Finally, decided to drop the beta version. I've been using 1Password for >5 years and this is the first time I've been disappointed with the response to, what seems to be, a widespread problem. I do NOT have travel mode turned on

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@dagg Could you reproduce the problem on myuhc.com and then send us a console log so that we can investigate things further? Here's how to generate a console log: https://support.1password.com/cs/extension-console-log/

\n\n

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

\n\n

Please include the following in your email:

\n\n

A link to this thread: https://1password.community/discussion/comment/657662
\nYour forum username: dagg

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@Bluepeachesinmyear2 Thanks for letting me know that Travel Mode is not on. Were you able to test things out in a different profile in the browser? We'd like to check that first so that we can rule out any local issues, specifically with other extensions that may be installed in the current profile. In many cases, local issues are the culprit.

\n\n

If it works better, you can have your friend contact us directly so that we can investigate the problem and go over all the troubleshooting with them. We ask that they reproduce the issue and then send over the following:

\n\n

The extension console log: https://support.1password.com/cs/extension-console-log/

\n\n

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

\n\n

Let your friend know to include the following their email:

\n\n

A link to this thread: https://1password.community/discussion/comment/657662
Your forum username: Bluepeachesinmyear2

\n\n

Your friend should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@Joy_1P examples of websites that I'm having issues with: myuhc.com, nintendo.com. there are other websites, I don't remember them.

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Travel mode is not on. it's the same issue that @dagg is describing - and we've used that workaround, but it's the pits. Please tell me that your QA team is on this and has recreated this scenario.

Hi @Joy_1P - while I would love to be able to help, I can't get to her computer to test scenarios for you in a timely fashion. We did try to make it work on two different computers - one of which was brand new so no time for settings changes or for software to get out of date. Is this your way of telling me that your team has thoroughly tested 1Password 8 in Windows and finds no defects? thanks for you insight.

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