Unable to auto-fill username after updating from 1password7 to 1password8

Hi @sagarkiritshah, @Kraptus, @SomebodySomewhere, @beeftrash, @teacy123, thanks for reaching out and letting us know this has been an issue for you. Autofill is certainly a key feature on the mobile apps and I completely understand the frustration when it isn't working as expected.

Autofill issues can stem from a number of different sources and it can be hard to diagnose what might be going wrong for any one person here in the community forum. Please feel free to send us a message to the address I shared about with or without diagnostics. We would be happy to troubleshoot with you.

We are regularly working to optimize Autofill with 1Password and resolve issues as they emerge. One issue we're currently working to resolve may help with some of the issues mentioned in this discussion. In short, on some devices after tapping a sign in field the time it takes to load Autofill data is exceeding the system limit (~5 seconds) so it is cancelled by the system. Our team has begun testing some ways of reducing the load time from our side and we hope to have this change in an upcoming version.

This does not appear to be a universal issue or impact all devices. The issue would be more pronounced on older devices, devices with lower processing speed and devices with numerous programs running. Anecdotally, I have no problem filling with the three devices in front of me at the moment: a Pixel 3a , 4a and Samsung S22. That being said, Autofill issues can still occur on these devices.

If this might be effecting your device, reducing system usage by closing unused apps and tabs as well as turning Show filling suggestions off in 1Password under Settings > Autofill may help. We've also found that switching to Firefox or DuckDuckGo instead of Chrome helps with more consistent Autofill behavior on effected devices.

@teacy123, apologies if I missed something, which webpage is that HTML code from?

Thanks again.