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Former Member
3 years agoUnable to auto-fill username after updating from 1password7 to 1password8
After updating from 1password7 to 1password8, I cannot autofill username.
When I select the password field, the input suggestions are displayed, but the login ID (username) does not show any sugge...
1P_Timothy
Community Manager
3 years agoHello all, thanks for the continued feedback here. Reading through the recent posts it sounds like some of you may be running into a few separate issues. As always I am sorry for inconvenience and any frustration.
In case it's been missed, if you're using a Xiaomi, Redmi or Poco device, please check out this post: If you're encountering Autofill issues with 1Password 8 on a Xiaomi device
@ollie3686, @nspeaks, Wilhelm. Today's beta, 8.9.7-7, includes some of the work done to cut down on Autofill response time by changing how we load icons that I mentioned above. This is not a "silver bullet" to address all Autofill issues but a step in the right direction for devices effected by the intermittent filling prompts. If 8.9.7-7 is not currently available to you, please check back soon as Google Play rolls it out. If you get the chance to try out the beta, let us know if you see any change in behavior.
If you're interested in trying the beta you can find steps to update here:
* Use 1Password beta releases
I will preemptively note that we've found a regression on some devices with the 8.9.7-7 beta wherein Autofill suggestions may not be displayed when the setting is on (you will just see "Open 1Password" and not your linked items). We are currently investigation this issue.
@DaftCynik, my apologies for the clunky start to 1Password 8. As you've mentioned running into issues with 1Password for Android, iOS and in the browser I'd like to ask you to reach out to us directly via email at support@1password.com so we can make sure each is resolved. You can include a brief description of the issue with your email. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to locate your email and make sure it's gotten to the right place.
@SomebodySomewhere, as you're also running into issues with both 1Password for Android and 1Password in the browser you can reach out to us directly with the steps I shared for DaftCynik above.
dmpaul1, is 8.9.6-11 not filling in user name fields in apps only or in browsers as well? Could you share a few apps and, if applicable, websites where you've seen this?
@ZaitsevGR, just to make sure we're on the same page, could you tell us a little more about the filling behavior you're seeing with 1Password 8.