Unable to auto-fill username after updating from 1password7 to 1password8

@Kraptus

Here are the instructions I received to go back to 1pw7. I have reverted back to 1pw7 and will not install 1pw8 until I'm confident the autofill issues are resolved. Experience was so bad with 1pw8....

As long as you had installed 1Password 7 for Android on one of your devices via the Google Play Store at some point, you can install 1Password 7 for Android on the device again by following the steps below:

Open the Google Play Store
Tap the profile icon in the top right (usually your initials)
Tap Manage apps and devices
Tap Manage
Tap Installed, then tap Not Installed
Tap 1Password 7 - Password Manager, then tap the green Install button.

Hi @sagarkiritshah, @Kraptus, @SomebodySomewhere, @beeftrash, @teacy123, thanks for reaching out and letting us know this has been an issue for you. Autofill is certainly a key feature on the mobile apps and I completely understand the frustration when it isn't working as expected.

Autofill issues can stem from a number of different sources and it can be hard to diagnose what might be going wrong for any one person here in the community forum. Please feel free to send us a message to the address I shared about with or without diagnostics. We would be happy to troubleshoot with you.

We are regularly working to optimize Autofill with 1Password and resolve issues as they emerge. One issue we're currently working to resolve may help with some of the issues mentioned in this discussion. In short, on some devices after tapping a sign in field the time it takes to load Autofill data is exceeding the system limit (~5 seconds) so it is cancelled by the system. Our team has begun testing some ways of reducing the load time from our side and we hope to have this change in an upcoming version.

This does not appear to be a universal issue or impact all devices. The issue would be more pronounced on older devices, devices with lower processing speed and devices with numerous programs running. Anecdotally, I have no problem filling with the three devices in front of me at the moment: a Pixel 3a , 4a and Samsung S22. That being said, Autofill issues can still occur on these devices.

If this might be effecting your device, reducing system usage by closing unused apps and tabs as well as turning Show filling suggestions off in 1Password under Settings > Autofill may help. We've also found that switching to Firefox or DuckDuckGo instead of Chrome helps with more consistent Autofill behavior on effected devices.

@teacy123, apologies if I missed something, which webpage is that HTML code from?

Thanks again.

I can not good English
But I can say even the password or the 1PW logo don 't appears.
It really does nothing.

I have put on 1PW 7 and that works as I wish.
To send a report to 1PW I have to install 8 again, which I do not like.

The Samsung S8 is not a special smartphone.
It's a standard model so it can not be ver difficult for the developpers I think.

I have to wait till it works as it should be.

Same here, this is the HTML code of the page, which I feel any heuristic should easily recognise. Tapping the password field will bring up 1PW, but only fill the password, not the username. Tapping the username does nothing. This on a Pixel 5 with Android 13.

Username:

    <p>
        Password: <br />
        <input type="password" name="userpass" value=""><br />
    </p>

Is 1Pass even aware of this issue? Have they made a statement? 8 is not functional on Android.

Same here again.
First 1PW was not working at all on a Galaxy S8/Android 9.
Now I tried to vs. 8.9.3, but the problems are:

• Not one password is entered
• Passwords are not copied
• No 1PW icon when logging into a website or app
• I miss the pin code and have to log in to 1PW every time with my full password instead of a pin code. (5 minutes delay)

I have setup:
- Autofill (and permission to 1PW)
- Show fill suggestions
- One time copy passwords

Simply said: 1PW starts but does nothing at all

Can you please help us out?

1Password 8 does not auto fill logins anymore on my Pixel 5a. How do I get back to 1Password 7? It's not available on Google Play anymore.
1Password 8 is now like the little book I kept my passwords in before 1Password!

Thanks. I have done this, had some helpful responses but didn't address the issue in 1password 8. However the best thing I got was instructions on how to reinstall 1password 7. Have now removed 1password 8 and everything is working gloriously on 1password 7 again.

Such a shame I needed to upgrade to make autofill work again. By far the most important feature to make 1password usable.

Hi @sagark1r1tshah, I'm very sorry to hear about this issue on your device and I can understand the frustration. I'd like to ask you to send in an email to the address I shared above so we can help take a closer look at the issue and make sure 1Password is working for you.

I am experiencing same issue. So frustrating. Wish I could get back 1password 7 on my device. But sadly uninstalled it. Got so bad is making me want to use Chrome as a password manager instead of 1pasword.