Hey Steph,
I've worked through all my issues except one. The 2FA install on my mobile device is not interfacing correctly with 1Pw. I can't shut off 2FA without accessing 1Password.com. When I try signing on to 1Password.com, 1Pw sends a six-digit code to my phone that is rejected due to the wrong date and time.
Hey SteveStricker I tested the change password process on the website you shared. I am able to save the new password to 1Password and to the website. Here is a video: https://share.cleanshot.com/EBRSF7
Do you have this issue on other websites? Could you lock and unlock the extension, go through the process that I took in my video, and then see how things go?
If the issue persists, then I'd like for you to send us the following diagnostics information:
The extension console log: https://support.1password.com/cs/extension-console-log/
Attach the logs to an email message addressed to mailto:support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/135775/unable-to-change-password-on-website#latest
* Your forum username: SteveStricker
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
I'm sorry for the trouble you are having when changing a password on a specific website. Can you possibly point us at the website so we can do some testing and best advise?
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Hi 1password Support Community,
\n\n\n
I'm signed into the web version of 1password including the chrome browser extension.
\n
I sign on to the website, in the account section to change the password.
\n
1password supplies the current password.
\n
When I click to enter a new password and use the suggested password, nothing happens.
\n
When I click on the browser icon, select password generator, and click on Autofill, nothing happens.
\n
There is no website confirmation of a password change.
\n
1password accepts the password change that the website does not, and I'm no longer able to sign on to the website.
\n","kudosSumWeight":0,"postTime":"2022-12-05T17:16:45.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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Hey Steph, \nI've worked through all my issues except one. The 2FA install on my mobile device is not interfacing correctly with 1Pw. I can't shut off 2FA without accessing 1Password.com. When I try signing on to 1Password.com, 1Pw sends a six-digit code to my phone that is rejected due to the wrong date and time.
\n\n
Thanks for your help! \nSteve
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Hey SteveStricker I tested the change password process on the website you shared. I am able to save the new password to 1Password and to the website. Here is a video: https://share.cleanshot.com/EBRSF7
\n\n
Do you have this issue on other websites? Could you lock and unlock the extension, go through the process that I took in my video, and then see how things go?
\n\n
If the issue persists, then I'd like for you to send us the following diagnostics information:
\n\n
\n
The extension console log: https://support.1password.com/cs/extension-console-log/
\n
\n\n
Attach the logs to an email message addressed to mailto:support+forum@1password.com.
\n\n
With your email please include: \n* A link to this thread: https://1password.community/discussion/135775/unable-to-change-password-on-website#latest \n* Your forum username: SteveStricker
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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Hi Steph,
\n\n
Try https://www.campsaver.com/register
\n\n
Thanks, Steve
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I'm sorry for the trouble you are having when changing a password on a specific website. Can you possibly point us at the website so we can do some testing and best advise?
\n\n
Thank you!
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