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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
3 years ago

Unable to Enable TouchID on new iPad Air

My sister-in-law just got a new iPad Air and I helped configure it for her. Most things went fine except that 1Password would not permit us to turn on TouchID. When I tried to enable touchID a ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello AgingKeeper! 👋

I'm sorry that your sister-in-law isn't able to use Touch ID to unlock 1Password on her iPad. So that I can better understand the situation can you confirm that she is able to unlock the iPad itself using Touch ID?

Reinstalling the app sounds like a good troubleshooting step. Before doing so make sure that she sees all of her items when she logs in to her 1Password account on 1Password.com (in the browser, not the app). She should also take the time to download and save her Emergency Kit before reinstalling the app.

I look forward to hearing from you.

-Dave